127 Privacy Policy — How We Protect Your Information
This document explains how the 127 platform collects, uses, stores, and protects the personal information of users in Malaysia. Your privacy is our priority, and we are committed to handling your data responsibly and transparently.
Last Updated: January 2026
Information We Collect from You
When you register and use the 127 platform, we collect various types of information to ensure a smooth, secure and personalised experience. Below are the categories of information we collect:
Personal Account Information
This includes your full name, mobile number, email address, date of birth and identity details provided during registration or profile updates. This information is required to verify your identity and comply with applicable legal obligations.
Device & Browser Information
We automatically collect technical information when you access our platform, including device type, operating system, browser type, IP address, screen resolution and language settings. This information is used to optimise how the platform displays on your device and to detect suspicious activity.
Local Payment Information
We retain financial transaction records in Malaysian Ringgit (MYR), including deposit and withdrawal amounts, dates and payment methods used — such as Touch 'n Go, GrabPay or bank transfer. Your full card number and online banking credentials are never stored on our servers.
Platform Usage Data
We record your activity on the platform, including bets placed, games played, session duration, pages visited, and settings preferences. This data helps us understand usage patterns and improve platform functionality over time.
How Your Information Is Used
127 uses collected information solely for legitimate purposes directly related to the platform's operations. We do not sell or rent your personal information to any third party for marketing purposes.
Your information is used for the following purposes:
- Account Management: Processing registrations, verifying identity and managing your user profile.
- Transaction Processing: Handling deposits, withdrawals, and financial records in MYR accurately and securely.
- Security and Fraud Prevention: Detecting and investigating suspicious activity, fraud or multi-account usage.
- Customer Support: Helping us resolve technical issues, account enquiries or transaction disputes more efficiently.
- Legal Compliance: Meeting legal and regulatory requirements applicable in Malaysia.
- Platform Improvements: Analysing aggregated usage data to improve the functionality, speed, and overall experience of the 127 platform.
We do not use your information to build marketing profiles that are sold to external advertisers or other commercial entities without your consent.
Cookies & Tracking Technologies
The 127 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies Used
- Essential Cookies: Required for core platform functions such as maintaining your login session and account security. These cookies cannot be disabled.
- Performance Cookies: Collecting information on how you use the platform to help us identify and resolve technical issues.
- Preference Cookies: Saving your preferences such as interface language and display settings so you do not have to reconfigure them each time you log in.
You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect certain platform features and your login experience.
Data Security and Limited Third-Party Sharing
Technical Security Measures
127 implements a range of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. These include SSL encryption during data transmission, encrypted password storage, strict internal access controls and continuous security monitoring against external threats.
Data Retention
Your personal information is stored on secure, protected servers. We retain your data for as long as your account remains active or as required to fulfil our legal obligations. When an account is closed at your request, we will delete or anonymise your personal data within a reasonable timeframe, unless otherwise required by law.
Sharing with Third Parties
We may share your personal information with selected third parties in limited and controlled circumstances:
- Payment service providers who process MYR transactions on our behalf — bound by strict confidentiality agreements.
- Third-party game providers that supply game content on the 127 platform — only the minimum necessary information is shared.
- Government authorities or law enforcement when required under applicable Malaysian law.
Your Personal Data Rights
As a 127 platform user, you have certain rights regarding your personal information. We respect these rights and provide the mechanisms for you to exercise them.
You have the right to request a copy of the personal information we hold about you. Requests can be submitted by emailing our support team.
If the information we hold is inaccurate or outdated, you have the right to request a correction via your profile settings or by contacting our support team.
You may request the deletion of your account and personal data, subject to legal requirements that oblige us to retain certain records.
To exercise any of the rights above, contact our privacy team at [email protected] and clearly state your request. We will respond within 14 business days.
Policy Updates & How to Contact Us
Changes to This Privacy Policy
127 reserves the right to update or amend this privacy policy at any time to reflect changes in our practices, technologies used, legal requirements or other operational needs. The latest update date will always be displayed at the top of this document.
We encourage you to review this page periodically. If any changes are significant, we will notify you via your registered email or through an in-platform notification upon your next login. Continued use of the 127 platform after changes are published will be considered acceptance of the updated policy.
Applicable Law
This privacy policy is governed by Malaysia's Personal Data Protection Act 2010 (PDPA) and other applicable Malaysian laws. Any privacy-related disputes will be resolved under the jurisdiction of Malaysian courts.
Contact Us for Privacy Enquiries
If you have any questions, concerns or requests regarding this privacy policy or how 127 handles your personal data, please reach us via:
- Email: [email protected]
- FAQs: Refer to FAQ page for answers to frequently asked privacy questions
- Related Policies: See also Terms & Conditions and Responsible Gaming for more information
Your Data Is Safe with 127
Register your account with confidence and enjoy everything the 127 platform has to offer — backed by our commitment to privacy and data security at all times.